Privacy Policy
Last updated: November 2, 2026
Coffee Sense Inc., operating as Beanwise (“we”, “us” or “our”), explains here how we collect, use and disclose personal information when you visit beanwise.ca, shop online or in our stores, contact us, or sign up for our marketing.
Information we collect
Depending on how you interact with us, we collect contact details such as your name, email, phone number and addresses; order, payment and transaction details; account information; marketing preferences; and information you provide when requesting support. When you send a gift, we use the recipient details you provide to fulfil it.
Our website and service providers also collect device and browsing information, including IP address, browser type, pages viewed, interactions and cookie identifiers. Payment information is processed through our payment providers; please do not send payment-card details by email.
How we use information
- Process payments, fulfil orders, arrange delivery or pickup, and provide receipts and order updates.
- Manage accounts, gift cards and customer support, including returns and product enquiries.
- Send marketing where you have consented or where otherwise permitted by law, and manage your preferences.
- Understand website use, measure advertising, and improve shopping and product discovery.
- Help prevent fraud, secure our services, keep business records and meet legal obligations.
Who receives information
We share information needed for these purposes with service providers such as Shopify, payment processors, delivery carriers, email and marketing providers, analytics and advertising partners, and providers supporting our store operations. We may also disclose information when required or permitted by law, to protect legal rights and safety, or in connection with a business transaction such as a sale or reorganization, subject to applicable safeguards.
Shopify hosts our online store and processes information to provide it. Shopify may also process information for its own services as described in Shopify’s Consumer Privacy Policy. Other services you choose, such as accelerated checkout or social platforms, have their own privacy terms.
Cookies, analytics and advertising
Cookies and similar technologies support functions such as your cart and sign-in, remember preferences, measure visits and advertising performance, and help show relevant offers. Some technologies are essential; others support analytics or advertising. Use any privacy controls presented on our website to manage available choices. You can also manage cookies through your browser; blocking them may affect store features. Contact us if you need help understanding your options.
Your choices and privacy requests
You can unsubscribe from marketing emails using the link in an email or by contacting us. Transactional messages, such as order updates, may still be sent. Subject to applicable law, you can request access to or correction of your personal information, ask about deletion, or withdraw consent to optional uses. Withdrawing information needed to fulfil an order or provide a service may limit our ability to do so.
Contact us using the details below. We may need to verify your identity before responding. Removing an address from your account does not delete all order records. If we cannot fulfil a request, we will explain any applicable limitations.
Retention, security and international processing
We retain information for the purposes described here, including order support, accounting, legal obligations and dispute resolution, and to record marketing choices. Information may be processed outside your province or Canada by our service providers, where different laws and lawful government access may apply. We use safeguards appropriate to the information, but no internet transmission or storage system is completely secure.
Updates and contact
We will post updates here with a revised date and provide additional notice or obtain consent when required for significant changes.
For privacy questions, requests or complaints, contact Beanwise — Privacy enquiries at info@beanwise.ca, or write to Coffee Sense Inc., 1400 O’Connor Drive, Unit 8–10, Toronto, Ontario M4B 2T8, Canada. Please describe your request without including unnecessary sensitive information.